Shipping Policy

What are the Shipping Policies?

 

All products will be shipped via Standard Shipping or Express Shipping according to shipping method chosen during checkout

We will only ship to the address provided in the billing address or shipment address upon confirmation of purchases. Please make sure you provide the correct shipping address and reachable phone number when completing payment for your order.

If you have any additional request or changes, please contact sales@pine64.org. Customers will be responsible for any associated charges.

Note: All shipping address change or order change request have to be made within 24 hours upon the date of your order transaction.
If request of change in shipping address is made after the shipment have been sent out from our warehouse, customer will be responsible for any associated charges.

Shipping Restrictions

The following destinations are not accepted as a valid shipping address:
“P.O. Box” (Post-Office Box)

“A.P.O.” (Army Post Office)

“F.P.O.” (Fleet Post Office)

“D.P.O.” (Diplomatic Post Office)

Hotels, motels or resorts

The courier service will only deliver shipments during office hours from 9am to 5pm weekdays ONLY.

Customers will have to pay any Import duties & VAT if applicable.

Pine Microsystems Inc. will not be held liable if the courier is unable to deliver the order to the provided address. The customers will be responsible for any associated charges before Pine Microsystems Inc. will re-ship an order. In the case of the courier losing the shipment, Pine Microsystems Inc. will re-ship without additional charges.

We will process the orders based on the “first come, first serve” basis.

Usually, time in transit is estimated to be 15 – 45 business days for Standard Shipping and 5 – 15 business days for Express Shipping. This is an estimated time; actual time in transit will depend on the courier.

We will notify you of the tracking ID once the order has been shipped.

Our goods are shipped out from our shipping facilities in China.

The courier services Pine Microsystems Inc. used for shipment will be either China Post or EMS.

We reserve the right to use any courier to accomplish delivery and do not restrict ourselves to the ones on listed above.

My purchase hasn’t arrive – What can I do?

– Check if we have provided you the tracking ID, and track the location
– If you don’t receive your order within 30 days of the ship date, you have 10 days to contact us at sales@pine64.org. We will be in direct contact with the carrier to resolve the issue as quickly as possible. We will make every effort to contact you and keep you informed of the progress of our investigation.

PLEASE NOTE:
– EMS delivery to RUSSIA/SPAIN/GREECE may take at least 2 weeks due to delay in custom clearance issue.
– European country’s shipment will be declared as International Trade Customs tariff number : 8471.49.0090 “classified as Computers & Office → Laptops, PCs & Tablets → PC

List of Countries and Shipping Services
Country Name Current Courier
AMERICAN SAMOA China Post
ALBANIA China Post
ARGENTINA China Post
AUSTRALIA EMS
AUSTRIA China Post/EMS
AZERBAIJAN China Post
BELARUS China Post
BELGIUM China Post/EMS
BERMUDA China Post
BRAZIL EMS
BOSNIA & HERZEGOVINA China Post
BULGARIA China Post
CANADA EMS
CHILE China Post
COSTA RICA China Post
COLOMBIA China Post
CROATIA China Post
CYPRUS China Post
CZECH REPUBLIC China Post
DENMARK China Post/EMS
ESTONIA China Post
FINLAND China Post/EMS
FRANCE EMS
FRENCH POLYNESIA China Post
GERMANY EMS
GEORGIA China Post
GREECE China Post
GUATEMALA China Post
HONG KONG SF Express (顺丰)/EMS
HUNGARY China Post/EMS
ICELAND China Post
INDIA China Post
INDONESIA China Post
IRAN China Post
IRELAND China Post/EMS
ISRAEL EMS
ITALY China Post/EMS
JAPAN China Post
KAZAKHSTAN China Post
KOREA China Post/EMS
KYRGYZSTAN China Post
KUWAIT China Post
LITHUANIA China Post
LATVIA China Post
LUXEMBOURG China Post/EMS
MEXICO China Post/EMS
MACAU SF Express (顺丰)
MALAYSIA China Post/EMS
MALDIVES China Post
MALTA China Post
MAURITIUS China Post
MAYOTTE China Post
NETHERLANDS EMS
NEW ZEALAND China Post/EMS
NORWAY EMS
PAKISTAN China Post
PHILIPPINES China Post
POLAND / POLSKA China Post/EMS
PORTUGAL China Post/EMS
PUERTO RICO China Post
QATAR China Post
SINGAPORE China Post/EMS
MOLDOVA China Post
ROMANIA China Post
RUSSIAN FEDERATION EMS
SAN MARINO China Post
SAUDI ARABIA EMS
SERBIA & MONTENEGRO / KOSOVO China Post
SLOVAKIA China Post
SLOVENIA China Post
SOUTH AFRICA China Post
SPAIN EMS
SWEDEN China Post/EMS
SWITZERLAND China Post/EMS
TAHITI China Post
TAIWAN SF Express (顺丰)
THAILAND China Post
TURKEY China Post/EMS
UKRAINE EMS
UNITED KINGDOM EMS
UNITED STATES EMS
UNITED ARAB EMIRATES China Post
Terms and Conditions

If you want to read Pine Microsystems Inc. Sales Policy, please visit the below links.
Read Pine Microsystems Inc. Terms and Conditions