Return & Refund Policies

What are your Return & Refund Policies?

 

Return & Refund
Return items

If you are not satisfied with your purchase, you may be eligible to return the item for a refund.

To return an item, please contact us via http://support.pine64.org

PLEASE NOTE:
Returns & Refunds policy is not applicable to refurbished products.

Returns Policy

Returns are subject to the Pine Microsystems Inc. Sales Terms and Conditions. For eligible items, you have 15 days from the time you receive your item(s) to submit a return request via the online ticket system at http://support.pine64.org

Only items that have been purchased directly from the Pine Microsystems Inc. Store can be returned to Pine Microsystems Inc.. Pine Microsystems Inc. products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Open box items that are returned for a refund are subject to a 15% restocking fee (per unit).

Shipping charges are non-refundable.

Products that are shipped on a freight collect basis will not be accepted.

Customers will be responsible for any shipping costs to the RMA center.

Items Ineligible for Return

– Products that are damaged by the customer
– Products that have been tampered with in terms of software/hardware

Online Return Process

You can initiate a return online once you have received your item(s).

Go to http://support.pine64.org

Register and sign in with your Pine Microsystems Inc. support ID and password.

Register your product from the My Products section using the serial number found on the outside of the retail packaging. DO NOT open the retail packaging. Breaking the seal will subject you to a 15% restocking fee, regardless of the reason.

Create a new case stating you wish to return for a refund and submit a Return Merchandize Authorization (RMA) number request. If we determined that the return policy is applicable, an RMA number will be issued to you.

Once you have submitted your return request, our support team will contact you and advise you how to return the item(s). Please use the original packaging. You can assist us in tracking your package on its way back to us by entering your tracking information in the RMA form.

An RMA number is valid for 30 days. If your RMA has not been received at our repair center within those 30 days, you RMA will be closed and you will no longer be eligible for a refund.

Refund Methods

Your refund will be issued after we have received and examined your item(s) at our RMA Service Center. The way your refund is processed depends on your original payment method.
– PayPal refunds, we will issue a credit to your account which should post within 10 business days.
– Credit card refunds via PayPal services, refunds will be sent to the card-issuing bank by PayPal. Please contact the card-issuing bank with questions about when credit will be posted to your account.

Incorrect or damaged items

If you received the wrong product or it was damaged during shipping, please contact sales@pine64.org

Problems with your product

If you are having troubles with your new Pine Microsystems Inc. products, please create a support ticket on our online support site http://support.pine64.org and our support team will assist you.

Terms and Conditions

If you want to read Pine Microsystems Inc. Sales Policy, please visit the below links.
Read Pine Microsystems Inc. Terms and Conditions